Resume

cropped-km21.png

Objective:

Accomplished business professional with 20+ years of experience in learning & development, knowledge management, performance improvement, and human resources.

Experience:

LEARNING & DEVELOPMENT MANAGER @ JACK HENRY & ASSOC.
JUNE 2016 – PRESENT

Leading L&D staff to ensure the needs of the organization are met. Developing courses as part of regular needs analysis, company initiatives, or ongoing strategic planning. Identifying, creating, and leveraging collaborative tools to enhance blended and virtual learning. Working with vendors to purchase training as needed. Managing a budget over 1M. Socializing L&D’s goals and available programs to ensure appropriate adoption and engagement.

HR KNOWLEDGE MGMT. CONSULTANT @ SPRINT CORP
JULY 2011 – MAY 2016

Consulting cross-channel teams on improving processes, team dynamics, and workflow. Training teams to utilize knowledge management programs (emphasis on CPI). Serving as a talent advisor when working with business to ensure bench strength in knowledge capital and succession planning. Presenting current and proposed cost savings projects to executive level leadership team.

REGIONAL TRAINING ADVISOR @ SPRINT CORP 
JUNE 2007 – JULY 2011

Developing and delivering corporate soft skills [sales, professional, presentation].  Developing and delivering corporate technical skills [software, new product launches, mobile applications, retail systems].  Serving as mentor and coach for new managers which included – but was not limited to – writing job descriptions and interviewing potential job candidates, coaching employees on creating and achieving realistic development objectives, counseling employees on corrective action, managing annual reviews, setting team expectations, ensuring team is meeting pre-determined targets {sales/service environment}, and promoting and recognizing a job well done.

TRAINING AND DEVELOPMENT PROGRAM MANAGER @ SPRINT CORP 
OCTOBER 2001 – JUNE 2007

Directly managing a group of developers in the reviewing, editing, and creation of current and planned classroom curriculum.  Creating class schedules and tracking student enrollments. Tracking, analysis, and measurement of course success. Planning and overseeing train the trainer and annual education conferences. Archiving all training data (outdated curriculum, training rosters, etc.)

Skills & Abilities

  • DEVELOPING & TEACHING VARIOUS ESL COURSES FOR LOCAL AND INTERNATIONAL NON-PROFITS (STATE LICENSED)
  • PROJECT MANAGEMENT (END TO END; LIFECYCLE)
  • CORNERSTONE LEARNING MANAGEMENT SYSTEM ADMIN
  • OFFICE 365
  • KNOWLEDGE MANAGEMENT (CERTIFIED)
  • CORPORATE PROFESSIONAL TRAINING AND PRESENTATION SKILLS (MULTIPLE CERTIFICATIONS)
  • SHAREPOINT DEVELOPER (WEB DESIGN & CODING)
  • BUSINESS PROCESS CONSULTING AND IMPROVEMENT
  • BUSINESS ANALYSIS & SYSTEM DEVELOPMENT

Education:

M.Ed | COLORADO STATE UNIVERSITY | HUMAN RESOURCES AND ADULT EDUCATION
B.A. | NORTHWESTERN STATE UNIVERSITY | MAJOR: ENGLISH/HISTORY MINOR: SPANISH